Refund Policy
1. General Policy
All purchases on VetForge are for digital goods and services that are delivered immediately upon payment. Because the claim pack documents are generated and made available to you instantly after purchase, all sales are generally final and non-refundable.
2. What Your Payment Covers
The one-time $19 payment (or the price shown at checkout) unlocks full document previews and PDF export for your complete claim pack. This includes all documents generated from your intake conversation — personal statements, buddy letter templates, nexus letter templates, evidence checklists, and rating guides.
3. No Refunds for Generated Documents
Because documents are generated and delivered digitally and immediately, we are unable to issue refunds once your claim pack has been unlocked and made available to you, except as described in Section 4 below.
This policy exists because, unlike physical goods, digital documents cannot be "returned" once accessed.
4. Goodwill Exceptions
We review refund requests on a case-by-case basis. We may, at our sole discretion, issue a full or partial refund in situations such as:
- A verifiable technical failure prevented you from accessing your documents after payment
- A duplicate charge occurred due to a payment processing error
- You were charged but documents were never generated due to a platform error
We will not issue refunds based on dissatisfaction with claim outcomes. VA claim decisions are made solely by the VA and are outside our control. See our Disclaimer.
5. How to Request a Refund
If you believe you qualify for a refund under Section 4, contact us at support@vetforge.io within 7 days of your purchase. Include your account email address and a brief description of the issue. We will respond within 5 business days.
6. Payment Processing
All payments are processed through Stripe. Refunds, if approved, will be issued to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs your transaction.
8. Contact
Questions about this policy? Contact us at support@vetforge.io.